Musings on customer service beside the pool at a great hotel in Powai, Mumbai. http://ping.fm/W4NPN

Monsoon is finished and I'm off to test out customer service with Jet Airways to Mumbai - back in a week

Ugh..... just experienced another example of 'Why Should I Care Customer Service'. Do their company bosses realise or care?

Traits of a customer foscused business. Staff treated as customers. http://ping.fm/ARzWm

Great customer service is NOT just commonsense learn to do it better http://ping.fm/eTHfD

Find a great customer service trainers and certified learning practitioners http://ping.fm/48BUa

Changing attitudes to change behaviour takes years – changing behaviour changes attitudes in weeks. http://ping.fm/iFHFD