Before you can give a presentation you need confidence. Try this confidence booster http://ping.fm/6PK0s

Spent a great day exploring the differences between articles and blogs helped by Alice of http://ping.fm/f4xEF Thanks

Do not be afraid to admit you were wrong; it gives people confidence that you know what you are doing.

Never assume that people will tell you anything that reflects unfavourably upon them.

Telling people something once is not much better than not telling them at all. Always remember to check understanding.

Customer satisfaction or your money back? http://ping.fm/TrD3c

Highly recommended for amazing holiday in Ireland http://ping.fm/bgWjg

Always take it for granted that people doing a job know more about it than you do. http://ping.fm/LVnFu

Never take for granted that people doing a job know more about it than you do.http:www.quicklearn.co.uk

You must assume that in an information vacuum people will believe the worst. Communication is vital. www.quicklearn.co.uk

If a board cannot or will not spell out its business strategy employees are entitled to assume it doesn’t have one. Start communicating now

There is no such thing as absolute certainty in business decisions and it is important that everyone in the business realises this.

Instead of listening to what is being said to them, many managers are already listening to what they are going to say. http://ping.fm/q3syi

Loved this - heard on BBC Quote Unquote today. There are three kinds of people in the world - those who can count and those who can't.

For real customer service when buying a laptop try Shane at www.spcomputers.net

Finally gave in and bought new laptop. Thank you Shane at SP computers for looking after me so well and so generously http:www.spcomputers.net

Finally overcome a bad dose of procrastination. Desk now so clear I have to return to writing the book - once I have posted this message!

Great evening with trusted friends planning CIPD self employed network programme of learning for next year. Good fun and good result

Tuesday is the Networking day. Breakfast with Business Village, lunch with Kelly Women's Business Clubs and supper with local branch of CIPD

easing gently back into work. Under orders to finish writing draft by end of the week!

Just off tonight to hand over the presidency of the Swindon Old Town Rotary to the new incoming president. Mixture of sadness and relief!